Approach | Capabilities

Quality

In our endeavor to evolve as a world class business process outsourcing services provider, Karvy Global has adopted quality as a critical internal measure and metric to monitor and control processes. We are an extended arm of the client's enterprise and comply with Client Requirements on the processing front. Standard Operating Procedures (SOPs) have been established for all delivery processes and we have adopted the six-sigma philosophy (DMAIC - Define - Measure - Analyze - Improve - Control framework) to ensure continuous improvement. Our robust quality management framework is governed by ISO 9001:2000 and ISO 27001:2005 standards to ensure a structured approach to the client engagement and delivery process.

The quality unit at Karvy Global Quality is headed by a Master Black Belt (MBB) and supported by several certified black and green belts. The rigorous internal audit process ensures proactive actions and corrective measures to eliminate non-compliance. The SLAs with clients are baselines for quality processes and we strive to improve upon the Critical-To-Quality (CTQ) measures to bring about an overall improvement in the client engagement and delivery process. The Voice of the Customer (VoC) is constantly used to identify, act and deploy measures to counter potential hurdles in the delivery process.